FAQs

Frequently Asked Questions (FAQs)

  1. How can I place an order on Fusitlux?
    Placing an order is easy! Browse our collection, add your favorite perfumes to the cart, proceed to checkout, enter your shipping details, and confirm your order. You will receive an order confirmation via SMS or email.

  2. What payment methods do you accept?
    We accept Cash on Delivery (COD), Bank Transfers, and other secure online payment methods.

  3. How does the Cash on Delivery (COD) verification process work?
    For COD orders, you may receive a verification call or SMS to confirm your order. Ensure your provided number is active to avoid order cancellation.

  4. Can I track my order?
    Yes! Once your order is shipped, we will send you a tracking link via SMS or WhatsApp. You can also track your order on our website using your order number.

  5. What is the estimated delivery time?

  • Within Karachi: 2-3 working days

  • Other cities in Pakistan: 3-5 working days

  • (Delivery time may vary during sales or promotional periods.)

  1. Do you offer international shipping?
    Currently, we only offer shipping within Pakistan.

  2. What are the shipping charges?

  • Flat Rs. 200 shipping fee for orders within Pakistan.

  • Orders above a certain amount may qualify for free shipping (subject to promotions).

  1. Can I modify or cancel my order after placing it?
    Orders cannot be modified once placed. However, you may cancel an order before it is processed by contacting our customer support team.

  2. What is your return and exchange policy?
    We offer a 07-day return and exchange policy. Items must be returned in their original condition and packaging. Please visit our Returns & Exchange Policy page for detailed information.

  3. What should I do if I receive a damaged or incorrect item?
    If you receive a damaged, defective, or incorrect item, contact our support team immediately with order details and product images.

  4. How can I contact customer support?
    You can reach our customer support team via:
    WhatsApp: +92 3292290197.
    Email: [fusitlux@gmail .com]
    Address:  H-2832 Street No 29 Sec D-2 Hijrat Colony Civil line Cantt Karachi.

For more queries, feel free to reach out. We’re here to help!